Service & Support


Take a moment to read about our service commitment as well as review some answers to frequently asked questions that may help you quickly resolve any issues you may be having. If you’re experiencing problems with your equipment, you can either place a service call online or call us directly.

Service Tools

Service Commitment

Here at Rocky Mountain Business Systems, our service personnel realize that the equipment we work on affects the productivity of the offices in which it is placed, so we are committed to providing prompt service to all of our clients. In fact, our average response time is less than 4 hours. Now that’s service!

Our technicians are professionally trained and certified to work on various brands of office equipment, such as Canon, Lanier, Kyocera, Brother, Samsung cash registers, and HP printers.

Our technicians work hard to make sure the office equipment we work on runs the way it’s supposed to, from the time we deliver it to the time you are ready to replace it. We believe we have the fastest response time, the highest customer satisfaction and the best of the best technicians in the Albuquerque, Santa Fe and Los Alamos areas.

Our service team believes that our customers come first and that they deserve the best service we can provide. Therefore, we strive to provide the highest quality of service the copier industry has to offer.

Our team is dedicated to exceeding our customers’ expectations when it comes to the service of their office equipment.


FAQ’s

Before contacting support or placing a service call, please take a look at these frequently asked questions.

Machine Related

Please ensure that the paper guides for the tray in question are set properly and are locked in place. If these move out of place, the sensors in the tray will pick up a different paper size than what’s actually in the tray. This can also cause paper jams if not adjusted correctly.

Because of how paper is produced and packaged mixed with the varying temperatures and humidity levels (AC running in the summer, heater running in the winter), pages can develop static electricity and end up sticking to each other. Before placing a service call, remove the paper in the tray and try fanning it out as well as placing it back in the tray flipped over (what was on top, is now on bottom).

Also check to make sure the paper guides in the paper trays are set correctly. For example, if your tray is set to Legal but you’ve loaded Letter paper, this will cause a jam.

If the problem persists, then a service call may be necessary.

In our experience, this is commonly an issue with the toner cartridge especially so if it’s getting low on toner. Rarely is it an issue with an internal part like the fuser unless it’s actually getting close to needing to be replaced, which should be indicated on your machine.

Computer Related

Drivers can be downloaded from the machine manufactures website. If you’re using a Canon machine, it’s canonusa.com. If you’re using a Lanier machine, it’s lanier.com. And if you’re using a Kyocera machine, it’s kyoceradocumentsolutions.com.

If your equipment comes with the Adobe PostScript option, you will want to use the PostScript driver. Otherwise use the PCL6 driver.

NOTE: Canon ships a proprietary UFRII driver for its equipment which is the best driver to use unless you’ve added the PostScript option to your Canon equipment.

Currently, the latest line of products we offer have support for Windows and Mac, however, please refer to the brochure for any equipment you are planning on purchasing for details on what versions of these operating systems are supported.

Most models we offer have Mac support, however, the Lanier product line requires installation of the PostScript option in order to process print jobs from a Mac. The PostScript option is sold separately.

Proudly serving the Northern New Mexico business community since 1985!